Polybalm USA - Clinically Proven 100% Natural Nail Care Balm

Hi Karen,

Thank you so much for taking the time to share your experience with Polybalm. Your words truly touched our hearts.

We are deeply honored that you chose to bring Polybalm along with you during such a challenging chapter of your journey. Hearing that your fingers feel better and that your nail beds are looking healthier is exactly why Polybalm exists—to provide comfort, protection, and a sense of relief when so much else can feel overwhelming.

Your willingness to share Polybalm with your oncologist and nurses means more to us than you know. Helping patients before nail damage begins is something we care deeply about, and your desire to help others avoid the challenges you’ve faced speaks volumes about your strength and generosity.

Most of all, thank you for trusting us and for taking the time—while navigating cancer treatment—to leave this review. We are incredibly grateful to be exceeding your expectations, and we are honored to support you in any small way we can.

Wishing you continued healing, comfort, and strength. Please know that you are not alone—our entire team is cheering you on every step of the way.

With heartfelt gratitude,
Your Polybalm USA Care Team

Thank you so much Kelley for taking the time to share your experience and for your incredibly kind five-star review. Hearing from you truly means more than we can express.

We’re honored that Polybalm has been helpful for you during chemotherapy and that it continues to support you while you’re on targeted therapy. Knowing that it has brought you comfort during such a challenging journey is exactly why Polybalm exists.

We also hear you on the frustration of treatment-related hair thinning — it’s another reminder of how much people going through therapy are asked to endure. Your openness and honesty help shine a light on experiences that deserve more understanding, care, and solutions.

Thank you for trusting Polybalm and for sharing your voice with others who may be walking a similar path. We’re sending you our very best wishes and continued strength as you move forward.

With gratitude and warmest regards,
The Polybalm USA Care Team

Thank you—truly—from the bottom of our hearts for taking the time to share this. Your words mean more to us than we can properly express.

Knowing that Polybalm has brought you comfort, relief, and a sense of dignity during such a difficult journey is exactly why this product exists. Hearing that you carry it with you, share it with others, and that it’s being passed along in your church community is incredibly humbling and deeply moving for our entire team.

We’re also so grateful for your advocacy on behalf of patients. Thoughtful voices like yours—calling for better awareness, education, and support—help move conversations forward and remind the broader care community why compassionate, supportive solutions matter. Your willingness to speak up for others is powerful and meaningful.

While we’re just one small company, messages like yours reinforce why we continue this work with care, integrity, and purpose. Thank you for trusting us, for sharing Polybalm with others, and for the kindness and encouragement you’ve shown so many along the way. You are an amazing person and a true inspiration to us. We are deeply grateful for you.

With sincere gratitude,
The Polybalm Team

Thank you so much for sharing your thoughts and for giving Polybalm a try. We truly appreciate your feedback.

We are very much aligned with you and understand the importance of making supportive care more accessible for cancer patients and all consumers. We genuinely wish the price could be lower. Because Polybalm is made with 100% natural ingredients, carefully manufactured in the UK, and produced to the highest standards—along with tariffs and rising costs—it is an expensive product for us to make. We never want to compromise on quality, especially when people depend on it to help repair and protect their nails when it’s needed most.

Accessibility remains a core part of our mission. Our long-term goal is to have Polybalm covered by insurance so it can be more affordable for patients. While that is a longer process, it is something we are actively working toward.

Thank you again for your honesty—we truly value your perspective.

With gratitude,
The Polybalm USA Care Team 💙

Thank you so much for taking the time to share this thoughtful feedback — and most importantly, thank you for trusting Polybalm as you begin your TCHP treatment. We truly admire the proactive steps you’re taking to care for yourself, and we’re honored to be part of your support toolkit during this time.

You’ve raised excellent, very valid points about the packaging, and I want you to know: you’re not alone, and we are listening.

About the tube design - Polybalm’s current tube was chosen very intentionally — primarily to meet medical hygiene standards and to support portability and controlled dosing for patients in treatment. That said, we fully acknowledge that the balm’s 100% natural incredients which includes beeswax which can be firm especially in cool weather, and for some users (especially early in treatment when sensitivity is high), dispensing from a tube can feel frustrating.

Your feedback around:
* preferring a jar or pot format,
* wanting a spatula stored in the lid, and
* avoiding direct contact between applicator and product
* is incredibly well-articulated — and it mirrors conversations we’re actively having internally.

Where this is going (and why your input matters). Based on feedback like yours, we are actively evaluating alternative future packaging options, including:
* Jar-style formats
* Dual-format offerings
* Improved dispensing solutions that preserve hygiene and ease of use

Your note about premium beauty balms (like Tatcha) is especially helpful — it reinforces that patients deserve both clinical performance and a comforting, elevated experience.

A tip that may help right now - Until we introduce new packaging, many customers find it helpful to:
* In cool temperatures, warm Polybalm to 'body temperature' before use by place in warm water for 60-90 seconds or until you feel the balm is easy to apply to your nails and cuticles 2-3 times per day.

From all of us at Polybalm - Your honesty helps us improve, and your experience truly matters to us. We’re cheering you on as you start treatment, and we’re here for you — not just as a product, but as a partner in your care.

If you’d ever like to share more feedback, ask questions, or need support along the way, our team is only an email away.

With warmth, strength, and gratitude,

Your Polybalm Support & Care Team
Info@PolybalmUSA.com www.PolybalmUSA.com