Privacy policy

Polybalm USA | Operated by MedInnoTech, LLC 
Effective Date: October 1, 2024 
Last Revised: May 8, 2026

MedInnoTech, LLC ("MedInnoTech," "we," "our," or "us"), the USA distributor of Polybalm operating as Polybalm USA, values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website at www.PolybalmUSA.com ("Website") and related services.

By accessing or using our Website, you acknowledge and accept the terms of this Privacy Policy. If you do not agree, please do not use the Website.

Notice of Material Changes: In accordance with the Colorado Privacy Act, we will notify you at least 15 days before any material changes to this Privacy Policy take effect. Changes will be posted on this page with an updated "Last Revised" date.

1. Information We Collect

1.1 Information You Provide Directly

  • Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping address, payment details
  • Account Data: Login credentials, order history, support requests
  • Communication Data: Emails, inquiries, and messages sent to Polybalm USA

1.2 Information Collected Automatically

  • Device & Browser Information: IP address, browser type, operating system, referring URLs
  • Usage Data: Pages viewed, time spent on the site, interaction with features
  • Cookies & Tracking Technologies: See Section 6 for full details

1.3 Third-Party Data Processors We use the following third-party platforms that collect and process data on our behalf:

  • Shopify: We use Shopify as our e-commerce platform. Shopify collects and processes order, payment, and customer data on our behalf. For more information on Shopify's data practices, visit www.shopify.com/legal/privacy.
  • HubSpot: Customer data collected through Shopify may flow to HubSpot, our customer relationship management (CRM) platform, for marketing and customer support purposes. For more information on HubSpot's data practices, visit www.hubspot.com/legal/privacy-policy.
  • Payment Processors: Such as Stripe and PayPal, for secure payment handling.
  • Marketing Tools: Such as Google Analytics and Meta Ads, for website analytics and advertising.
  • Shipping Providers: Such as USPS, for order fulfillment and delivery.

2. How We Use Your Information

We use your information to:

  • Process orders and payments securely
  • Provide customer support and respond to inquiries via our Customer Care Team
  • Improve Website security, performance, and user experience
  • Send promotional emails (only with your explicit consent)
  • Comply with legal obligations and fraud prevention measures
  • Conduct targeted advertising and analytics (see Section 6 for opt-out options)

3. How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

  • Service Providers: Payment processors, shipping carriers, and analytics platforms acting on our behalf, including Shopify and HubSpot as described in Section 1.3
  • Legal Compliance: If required by law, court order, or to protect our business from fraud or threats
  • Business Transfers: If MedInnoTech, LLC is acquired by or merges with another entity, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

4. Data Security Measures

We implement industry-standard security protocols, including:

  • SSL encryption for all secure transactions
  • Access controls and authentication for sensitive data
  • Regular security audits to prevent unauthorized access

No method of transmission over the internet is 100% secure. While we take strong precautions, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Specifically:

  • Order and transaction data: Retained for a minimum of 7 years for tax and legal compliance
  • Marketing data: Retained until you opt out or request deletion
  • Account data: Retained for the duration of your active account plus 2 years
  • Data no longer necessary for its stated purpose will be securely deleted or anonymized on an annual basis

6. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Session Management: Keeps you logged in during your visit
  • Analytics: Google Analytics tracks visitor behavior to help us improve the Website
  • Marketing: Personalized advertising, only with your consent

Opt-Out Options:

  • Modify cookie settings through your browser preferences
  • Use the Do Not Track (DNT) setting in your browser
  • Global Privacy Control (GPC): In accordance with the Colorado Privacy Act, effective July 1, 2024, we honor Global Privacy Control (GPC) browser signals as valid opt-out requests for targeted advertising and the sale of personal data. If your browser sends a GPC signal, we will automatically treat it as an opt-out request and remove you from targeted advertising processing.

7. Your Rights & Choices

Depending on your location, including if you are a Colorado resident, you have the following privacy rights:

  • Access & Correction: Request access to your stored personal data and correct any inaccuracies
  • Data Deletion: Request deletion of your personal data, subject to legal retention obligations
  • Data Portability: Request a copy of your personal data in a portable, readily usable format
  • Marketing Opt-Out: Unsubscribe from promotional emails via the link in any of our communications
  • Opt-Out of Targeted Advertising: Contact us or use GPC signals (see Section 6)
  • Cookie Control: Adjust cookie settings through your browser at any time

To exercise any of these rights, contact our Customer Care Team: Email: Info@PolybalmUSA.com Phone: 1-719-299-2907

We will respond to all verified requests within 45 days as required by Colorado law.

8. Children's Privacy

Our Website is not intended for individuals under the age of 18. In accordance with the Colorado Privacy Act (SB 24-041, effective October 1, 2025), we do not knowingly collect, process, or store personal data from anyone under 18 years of age. If we discover that personal data has been collected from a minor without appropriate consent, we will delete that information immediately. If you believe a minor has submitted personal information through our Website, please contact our Customer Care Team at Info@PolybalmUSA.com.

9. International Users

Polybalm USA ships to and serves customers within the United States only. This Website and its services are not directed to individuals outside the United States. If you access this Website from outside the U.S., please be aware that your information will be processed and stored in the United States under U.S. law. We do not make representations that this Website is appropriate or available in locations outside the United States.

10. Policy Updates

We may update this Privacy Policy at any time. For material changes, we will notify you at least 15 days in advance by posting the updated policy on this page and, where appropriate, by email. The "Last Revised" date at the top of this page will always reflect the date of the most recent update. Continued use of the Website after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

For privacy-related questions, requests, or concerns, contact our Customer Care Team:

Polybalm USA | Operated by MedInnoTech, LLC 
1500 North Grant Street, Suite N, Denver, CO 80203 
Email: Info@PolybalmUSA.com 
Phone: 1-719-299-2907