Thank you so much for taking the time to share this thoughtful feedback — and most importantly, thank you for trusting Polybalm as you begin your TCHP treatment. We truly admire the proactive steps you’re taking to care for yourself, and we’re honored to be part of your support toolkit during this time.

You’ve raised excellent, very valid points about the packaging, and I want you to know: you’re not alone, and we are listening.

About the tube design - Polybalm’s current tube was chosen very intentionally — primarily to meet medical hygiene standards and to support portability and controlled dosing for patients in treatment. That said, we fully acknowledge that the balm’s 100% natural incredients which includes beeswax which can be firm especially in cool weather, and for some users (especially early in treatment when sensitivity is high), dispensing from a tube can feel frustrating.

Your feedback around:
* preferring a jar or pot format,
* wanting a spatula stored in the lid, and
* avoiding direct contact between applicator and product
* is incredibly well-articulated — and it mirrors conversations we’re actively having internally.

Where this is going (and why your input matters). Based on feedback like yours, we are actively evaluating alternative future packaging options, including:
* Jar-style formats
* Dual-format offerings
* Improved dispensing solutions that preserve hygiene and ease of use

Your note about premium beauty balms (like Tatcha) is especially helpful — it reinforces that patients deserve both clinical performance and a comforting, elevated experience.

A tip that may help right now - Until we introduce new packaging, many customers find it helpful to:
* In cool temperatures, warm Polybalm to 'body temperature' before use by place in warm water for 60-90 seconds or until you feel the balm is easy to apply to your nails and cuticles 2-3 times per day.

From all of us at Polybalm - Your honesty helps us improve, and your experience truly matters to us. We’re cheering you on as you start treatment, and we’re here for you — not just as a product, but as a partner in your care.

If you’d ever like to share more feedback, ask questions, or need support along the way, our team is only an email away.

With warmth, strength, and gratitude,

Your Polybalm Support & Care Team
Info@PolybalmUSA.com www.PolybalmUSA.com

Thank you so much for sharing this — your words truly mean more to us than you know.

We’re so sorry you had to experience that pain and nail lifting during chemotherapy, but we’re incredibly grateful you took the time to let us know how Polybalm has helped. Hearing that your pain is gone, the chemo lines are fading, and your nails are starting to settle back down is exactly why Polybalm exists.

You’re doing everything right — keeping nails short, applying consistently, and supporting the new growth as it comes in. The fact that you’re seeing healthier new nail growth while continuing treatment is wonderful, and we hope Polybalm continues to be a small but meaningful comfort along the way.

Most of all, we love what you said about still looking good while going through chemo. You deserve to feel like yourself — strong, confident, and cared for — during every step of this journey.

Thank you for trusting us and for taking the time to share your experience. We’re cheering you on and sending you so much strength as you continue treatment. If you ever need anything at all, please don’t hesitate to reach out.

With sincere gratitude,
Your Polybalm Support Team

Thank you so much for sharing this and for taking the time to leave such a thoughtful review. We’re truly grateful that Polybalm has been part of your wife’s daily nail care routine and that it has helped support her nails during and after treatment.

We know how important consistent care can be, and it’s encouraging to hear that regular application has helped prevent some of the nail challenges often associated with chemotherapy. Your dedication to her care is clear, and we’re honored that Polybalm could play a helpful role in that journey.

Thank you again for your kind words and for trusting Polybalm. Reviews like yours help others feel more confident and hopeful as they look for supportive nail care options.

With sincere appreciation,
Your Polybalm Support Team

Thank you so much for taking the time to share this and for trusting Polybalm during such a challenging season for your family. We’re truly grateful you found us and that Polybalm has been able to make a meaningful difference for your husband’s nails during his treatment.

We know how distressing nail changes can be, especially when they are an unexpected side effect of chemotherapy. Your consistency and care in using Polybalm is exactly how it was intended to be used, and we’re encouraged to hear it’s helping support his nails now and as his treatment continues.

Please know how much we appreciate you sharing your experience. Stories like your husbands help others feel less alone and more hopeful when they’re searching for ways to care for their nails before, during and after treatment. We’re wishing your husband continued strength and comfort, and we’re honored to be part of his care routine now and in the months ahead.

With sincere gratitude,
Your Polybalm Support Team

Thank you so much for your wonderful feedback Brenda — we’re truly grateful you took the time to share your experience! We’re thrilled to hear that Polybalm has helped your nails become healthy and strong again — that’s exactly what we hope for everyone going through treatment.

We completely understand your thoughts about the applicator and truly appreciate the honest input — it helps us continue to improve.

Just a quick tip: if you live in a cooler climate, Polybalm can firm up a bit in the tube. Warming it to body temperature before use (by holding it in your hands, keeping it in your pocket, or placing it in warm water for about 60–90 seconds) will make it much easier to apply.

Thank you again for your continued trust and kind words — we’re so glad Polybalm has become part of your healing routine.

Your Polybalm Support Team