Shipping policy

Shipping Policy:

Effective Date: 10/1/2024
Last Updated: 10/1/2024

At Polybalm USA (a MedInnoTech brand), we are committed to fast, reliable shipping and clear communication. The policy below is designed to set accurate expectations for our customers while protecting our business operations.

🚚 Order Processing & Fulfillment

  • Orders received by 11:00 AM CST (Monday–Friday) are generally shipped the same business day.

  • Orders placed after 11:00 AM CST, on weekends, or on federal holidays will be shipped the next business day.

  • Orders placed after 11:00 AM CST on Fridays are typically shipped the following Monday (unless Monday is a federal holiday).

📦 We ship using a trusted third-party logistics (3PL) partner to ensure timely and professional handling.

📍Shipping Methods & Timeframes

We currently ship within the United States only using USPS and UPS.

  • Standard Ground Shipping (Estimated 5–9 business days)

  • Expedited Shipping (Estimated 2–3 business days)
    Available at checkout for an additional cost

These are estimated delivery windows and do not include order processing time. Delivery may vary based on location, carrier performance, weather, or other external factors beyond our control.

🚫 Weekend & Holiday Shipping

  • We do not ship on weekends or holidays.

  • Orders placed during those times will be processed on the next business day.

🎁 Free Shipping Eligibility

  • Free standard ground shipping is available on orders of two (2) or more units.

  • This promotion is subject to change without prior notice.

  • If items in an order that qualified for free shipping are returned, shipping charges may be deducted from the refund amount.

📦 Tracking & Delivery

  • Tracking numbers are provided for all shipments and are sent via email once your order ships.

  • Please allow up to 24 hours for the tracking link to update after the label is created.

🔒 Delivery Liability & Lost Packages

  • Once a package is marked as delivered by the carrier, MedInnoTech is not responsible for lost or stolen packages.

  • We do not require signatures on delivery. It is the customer’s responsibility to ensure the shipping address is secure and accessible.

  • If your package is lost or delayed in transit:

    • Please first check the tracking number and contact the carrier (USPS or UPS).

    • If the issue persists, contact us at Info@PolybalmUSA.com within 7 days of the expected delivery date.

🛡 For your protection, we recommend choosing a secure delivery address and monitoring your tracking link closely.

🔁 Returns, Damages, and Cancellations

Please refer to our Cancellation & Return Policy for full details on:

  • Order cancellations

  • Return eligibility

  • Damaged or defective items

  • Refund processing

📝 Policy Changes

MedInnoTech reserves the right to update or change this Shipping Policy and promotions at any time. The version in effect at the time of your order will apply.

 

 

If you have questions about our cancellation, return, or shipping policies, please contact us at:

MedInnoTech, LLC
1942 Broadway St., STE 314C, Boulder, Co. 80302
Email: Info@PolybalmUSA.com
Phone: 1-719-299-2907


By completing a purchase on our Website, you acknowledge and agree to these terms and conditions